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DBO Agents : online agent reservation software

IBC Business Solution Co., Ltd. is committed to ensuring the information you give us is kept private and protected. Our privacy policy explains how we do this.

We hope the following information will answer any queries you may have, however should you require any additional information, please contact us.


When and what type of information do we collect about you?

  • - when you book tickets or other products and services with us;
  • - when you request a brochure or other information;
  • - when you complete one of our customer satisfaction surveys;
  • - when you enter into one of our competitions;
  • - not to make any unauthorised, false or fraudulent booking;
  • - when you complete one of our lifestyle questionnaires;
  • - when you send email messages to us.

The information we collect may include your name, email address, postal address, telephone number, lifestyle information etc. We will only ask for credit card and debit card information when you enter into or refer to a previous transaction with us. Please contact us for further information about our online security.


Non Personal Data

We collect non personal information to monitor website traffic via the use of cookies. Please see below for further information about cookies.

We may also extract certain data from the information you provide us with such as the country of departure, county and town of residence, in order to analyse booking patterns, tailor promotions to customer requirements and assist with customer profiling.

How do we use your personal data?

We may use your personal data for the following purposes:

* Fulfilment - the personal data that we collect will principally be processed to enable us to provide you with the products and services you have requested. It may also be retained for billing, administrative and legal purposes and will enable us to contact you where necessary. Similarly, if you enter one of our competitions we will ask you for your personal data to enable us to administer the competition and notify winners.

* Marketing - where you have consented, we may send you marketing information to keep you up-to date with our products and services, special offers and offers from our selected partners that we feel may be of interest to you. We may also use your personal data to run reports on the effectiveness of our strategy and marketing campaigns.

* Training and quality - assurance purposes and to help us improve our service to you.

* Marketing - on our products and services.

At each point where we may collect your personal data for marketing purposes we provide an opt-out facility to ensure you only receive the information that you want. With each marketing communication you receive from us, you will also have the opportunity to unsubscribe from receiving any future communications. Please see below for further details.


How do we use Cookies?

We use cookies to enable us to collect information about your usage of our website. Cookies are small amounts of information which we store on your computer. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use our site during future visits because they remember certain information about your use of the site. They will also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies or may delete from your browser those cookies that are already in place, however, please note that this may reduce some of the functionality of our site.


To whom may your personal data be disclosed?

We are very careful about the disclosure of your personal information to third parties. The information you provide to us may be given to third parties who act for us for the purposes set out in this policy or for other purposes approved by you. These parties may process information and provide support services on our behalf but will not be entitled to use your information for their own purposes. All third parties are required to enter into an agreement with us not to disclose any personal data without our consent. We may disclose statistical information to third parties in aggregate form without revealing any personal details about our customers, however, unless required to do so by law, we will not otherwise share or disclose any of the personal data you provide to us without your consent.


What steps do we take to secure your personal data against unauthorised access or use?

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. Please click here to read our security statement. We will retain your information for a reasonable period or as long as the law requires.


How can you access or update the personal information we hold?

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. You may request access to and amendment of your personal data by contacting the Group Secretary at:

IBC Business Solution Co., Ltd.
28 Soi Ladprho94, Ladprho Rd, Plubpla, Wangthonglang, ฺBangkok 10310

We are entitled by law to charge a fee of up to …….. to meet our costs in providing you with details of the information we hold about you.


How can you unsubscribe from the marketing database?

If you have previously consented to us keeping your data for marketing purposes you may change your mind at any time. Once you have unsubscribed we will not retain and use your data for marketing purposes. Please contact the Group Secretary at:

IBC Business Solution Co., Ltd.
28 Soi Ladprho94, Ladprho Rd, Plubpla, Wangthonglang, ฺBangkok 10310


What about links to other websites?

Our site contains links to other websites operated by third parties. We do not have control over such websites and the way they may process your personal data. We recommend that you read their privacy policy each time you enter a new site. We also cannot guarantee the security of any linked websites.


How do you know if our privacy policy has changed?

Any changes to our privacy policy in the future will be posted to this site and, where appropriate, through e-mail notification.

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